Our products are not eligible for return or exchange due to hygiene and safety reasons.

Damaged, Defective, or Wrong Product Received

You may be eligible for a refund or replacement only if:

• The product is damaged
• The product is defective
• The bottle is broken or leaked
• You receive the wrong item

You must contact us within 24 hours of receiving your order.

Mandatory requirements for claims:

• Clear unboxing video (important)
• Pictures of the product
• Original packaging

Email the above to: info@azraf.in

We will resolve your issue promptly after verification.

Non-Eligible Cases

• Opened, used, or unused products
• Claims without an unboxing video
• Issues reported after 24 hours of delivery

Failed Online Transactions

If your online payment fails but the amount is deducted, refunds are automatically processed to your original payment method within 7 working days.

Returns & Exchanges (General Policy)

For hygiene and safety reasons, we do not accept returns or exchanges for:

• Opened products
• Used products
• Unused products once delivered

Only damaged, defective, or wrong products qualify for support.

Refund Timelines (Online Payments)

If your online payment fails but the amount is deducted, refunds are automatically processed back to your original payment method within 7 working days.